Rack Rates for Entire Apartment (per booking, up to 6 guests):
Note: Rates below are illustrative and subject to change based on property policies, local currency, and booking conditions.
Terms & Conditions
Booking & Payment
Booking through our website (powered by NightsBridge) is quick and secure, your reservation is quoted in ZAR and is confirmed right away. Full payment is required at time of booking via credit card (VISA / Mastercard) or secure EFT. Minimum stay policy is 2 (two) nights. Rates may change from time to time; seasonal specials may apply.
Cancellation Terms
We’re a small, owner-run guesthouse, and each booking matters deeply to us. Our cancellation policy balances flexibility for guests with protection for our business.
High Season
Major public holiday’s (Easter & December / New Year), and special events & festivals (Knysna Oyster Festival & Simola Hill Climb)
Full refund for cancellations up to 30 days before arrival
Cancellations made 7–29 days before arrival: 50% of the total booking will be charged.
Cancellations made less than 7 days before arrival or no-shows: 100% of the total booking will be charged.
Shoulder Season & Low Season
Full refund up to 14 days before arrival
Cancellations made 7–13 days before arrival: 50% of the total booking will be charged.
Cancellations made less than 7 days before arrival or no-shows: 100% of the total booking will be charged.
If you need to cancel due to an unexpected, verified medical emergency, natural disaster, or official travel restrictions, please let us know – your comfort matters to us. Whenever possible, we’ll happily offer a credit voucher or partial refund to help make things a little easier.
Please send cancellations via email – to info@wavesandwhales.com. If you’re running close to arrival time, feel free to call us directly.
Check-In & Check-Out
For your convenience, check-in and check-out are facilitated by a secure key lock system. A unique pin for the key lock will be provided upon your arrival. While we are pleased to offer flexible access, we truly enjoy welcoming our guests in person during business hours whenever possible – just let us know your estimated arrival time, and we’ll do our best to greet you. If you’ll be arriving outside of these hours, the key lock ensures you can settle in smoothly at your own pace. If you’re traveling with heavy luggage or require assistance, please communicate your needs in advance, our aim is to make every step of your journey as stress-free as possible. We appreciate your understanding regarding the set times, as they help us ensure the apartment is sparkling clean and ready to welcome you.
Check-in: Available from 14:00pm onwards.
Check-out: By 10:00am
Need to arrive early or depart later? Just let us know ahead of time, we’ll accommodate if possible.
Changing Plans
We know flexibility matters. We kindly ask you to confirm any changes as soon as your plans shift, so we can efficiently coordinate with our cleaning and support teams. Our goal is to accommodate your needs while maintaining the high standards you’ve come to expect. If your revised itinerary requires a change or shortens your stay, the cancellation policy will apply. That said, we’re here to help and will do what we can to make it smooth.